Privacy Policy
Last updated: June 2026
Tach Luxure Home ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit tachluxure.co.za or make a purchase with us.
1. Information We Collect
When you place an order or register on our site, we may collect:
- Full name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and product preferences
- IP address and browser information (collected automatically)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, invoices, and delivery updates
- Respond to your enquiries and provide customer support
- Send promotional communications (only if you have opted in)
- Improve our website and product offerings
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data on the following grounds:
- Contract performance — to process and deliver your order
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications, which you may withdraw at any time
- Legal obligation — where required by South African law, including POPIA
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties solely to operate our business, including:
- Payment gateways (e.g. PayFast, PayGate) for secure transaction processing
- Logistics and courier partners for order delivery
- Email service providers for transactional and marketing communications
- Website hosting and analytics providers
All third parties are required to handle your data in accordance with applicable privacy laws.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for five (5) years for accounting and legal compliance purposes.
6. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us at privacy@tachluxure.co.za.
7. Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. By continuing to use our site, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain site functionality.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: sales@tachluxure.co.za
- Website: tachluxure.co.za
- Location: johannesburg