Terms & Conditions

Terms & Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Tach Luxure, accessible at www.tachluxure.co.za.

By accessing this Website, you agree to accept all terms and conditions stated here. You must not use this Website if you disagree with any of these Terms and Conditions.

Users under the age of 18 are not permitted to use this Website.

Intellectual Property Rights

Unless otherwise stated, Tach Luxure and/or its licensors own the intellectual property rights and materials contained on this Website.

You are granted a limited license for the sole purpose of viewing the material on this Website.

Restrictions

You are specifically restricted from:

  • Republishing Website material in other media

  • Selling, sublicensing, or commercializing Website material

  • Publicly performing or displaying Website content

  • Using this Website in a way that may damage the Website

  • Using this Website in a way that affects user access

  • Using this Website against applicable laws or in a way that causes harm to others

  • Engaging in data mining, scraping, or similar activities

  • Using this Website for any advertising or marketing without permission

Certain sections of this Website may be restricted from user access at Tach Luxure’s discretion.

Any user credentials (ID/passwords) provided for access must remain confidential.

Your Content

“Your Content” refers to any material—text, images, audio, or video—you display on this Website. By displaying Your Content, you grant Tach Luxure a non-exclusive, worldwide, irrevocable license to use, reproduce, and distribute it.

Your Content must be your own and must not violate any third-party rights. Tach Luxure reserves the right to remove any of Your Content at any time without notice.

Your Privacy

Please refer to our Privacy Policy for more information.

No Warranties

This Website is provided “as is,” with all faults. Tach Luxure makes no warranties, expressed or implied, and does not guarantee the accuracy or availability of any content.

Limitation of Liability

In no event shall Tach Luxure, nor any of its owners, employees, or agents, be held liable for anything arising out of or in any way connected with your use of this Website. This includes indirect, consequential, or special liabilities.

Indemnification

You agree to indemnify Tach Luxure to the fullest extent against any liabilities, losses, damages, or expenses arising from your breach of these Terms.

Severability

If any provision of these Terms is deemed invalid under applicable law, the remaining provisions shall remain in effect.

Variation of Terms

Tach Luxure reserves the right to revise these Terms at any time. By using this Website, you agree to review the Terms regularly.

Assignment

Tach Luxure may assign or transfer its rights and obligations under these Terms without notice. You may not assign or transfer your rights and obligations without written consent.

Entire Agreement

These Terms constitute the entire agreement between Tach Luxure and you regarding your use of the Website and supersede all prior agreements.

Governing Law & Jurisdiction

These Terms are governed by the laws of South Africa. You agree to submit to the jurisdiction of the courts located in South Africa for dispute resolution.

Returns & Exchanges

1. Eligibility for Returns

  • Time Frame: Returns are accepted within 30 days from the date of delivery.

  • Condition: Items must be unused, undamaged, and in original condition.

  • Packaging: Must include original packaging, accessories, and manuals.

  • Proof of Purchase: Required for all returns and exchanges.

2. Non-Returnable Items

  • Custom Orders: Non-returnable and non-refundable.

  • Final Sale Items: Marked “final sale” or “clearance” are ineligible.

  • Assembled Furniture: Once assembled or altered, items cannot be returned.

3. Return Process

  • Initiate a Return: Contact Customer Service via
    📧 sales@tachluxure.co.za | 📞 063 177 0332
    Provide order number, item details, and reason.

  • Authorization: A return authorization number (RAN) and return instructions will be issued.

  • Packaging: Include the RAN in the securely packaged return.

  • Shipping: You are responsible for return shipping unless the item is defective. Use a trackable method.

4. Damaged or Defective Items

  • Inspection: Check your item upon delivery.

  • Action: Contact us immediately with images if the item is damaged or defective.

  • Resolution: We will replace or refund the item at no extra cost.

5. Refunds

  • Processing Time: 3–5 business days after item inspection.

  • Refund Method: Same as original payment method.

  • Restocking Fee: A restocking fee may apply to non-defective items.

6. Exchanges

  • Eligibility: Based on product availability.

  • Procedure: Same steps as the return process.

  • Shipping of Exchange: Once your return is received, we will ship the new item.

7. In-Store Returns

  • Items bought online may be returned at our physical location.

  • Bring proof of purchase and original packaging.

  • Refunds follow the same timeline and rules as online returns.

8. Contact Us

Customer Service
📧 sales@tachluxure.co.za
📞 063 177 0332
🏢 95 Albertina Sisulu Road, Industria, Johannesburg

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